Support

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When contacting support, please include your app version and device model for faster assistance.

Frequently Asked Questions

How do I compare offers?

Add 2 to 5 offers: scan a barcode, photograph a shelf tag, attach a screenshot, or type the price and size. Set the promotion as written on the tag, review what Ajda read, then confirm to see which is cheaper per unit and the difference at checkout.

Can I share an offer into Ajda?

Yes. Use the iOS Share Sheet to send a screenshot or image into Ajda, then review the extracted details before comparing.

What is the paid subscription for?

The comparison calculator is free. An optional ai_quality subscription (weekly or yearly) increases cloud AI extraction quality/quota. Purchases are handled by Apple; manage or cancel in your Apple ID subscriptions.

How do I restore a subscription?

Open Settings in Ajda and choose Restore Purchases. Your subscription is linked to your Apple ID and restores on devices signed into the same account.

How do I delete my data or turn off analytics?

Delete local history from Ajda Settings. Use “Delete my cloud data” to remove the anonymous cloud identity and linked server data. You can also disable analytics and optional cloud extraction in Settings without losing the free calculator.

Does Ajda work offline?

Yes for calculations and history — those run on your device. Optional cloud AI extraction needs a network connection and your consent. On-device reading and manual entry work without cloud.

Troubleshooting

Scan or photo didn’t read the offer correctly

Review and correct the fields before confirming — Ajda never calculates until you approve. Try a clearer photo of the shelf tag, better lighting, or enter the price and size manually.

Cloud extraction failed or is unavailable

Check your connection and that cloud extraction is enabled in Settings. You can always continue with on-device reading or manual entry. If you subscribe for higher AI quota, restore purchases if entitlement looks wrong.

Subscription not showing as active

Use Restore Purchases in Settings. Confirm the purchase completed under the same Apple ID. If it still fails, email us with your app version and approximate purchase date — we cannot see your Apple payment details.